from Amazon
Monday, June 06, 2011
Is Sprint lazy?
"Since you have overage, we recommend you change your plan”
That’s what is showing on my screen. I get about 5 to 10 dollars in overage charges. And, they suggest, that because I have overage, I should change my plan. But, not shown here, is that for me to change my plan, I have to pay an extra 20$ a month.
Indeed, if you DON’T have overage, you should (probably) downgrade your plan. Because this means that you’ve left minutes or services on the table unused.
Anyway, it’s a little more complicated, and you’d have to work it out. It depends how much discount you are getting in various services. But, the idea, on its face, that because I have overages is the reason for me to change my plan is ridiculous and lazy analysis. Or, simply, a marketing team that has figured out that the typical consumer would prefer a flat-rate pricing, than variable pricing.
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