Thursday, April 03, 2008
Do MLB teams know how to treat their fans?
I was intrigued by this post:
Aside from the local media, who are about the worst I’ve seen, management of the team has not improved much under Krivsky. And I don’t mean player management, I mean day-to-day management of a ballclub. I mean promising season-ticket holders first crack at buying extra single-game tickets (such as for the Red Sox series this year), but then opening the sales to everyone, and letting the scalpers take them all.
I mean holding a special “come watch batting practice at GABP” the Sunday before Opening Day, but then not allowing anyone to sit in the outfield. Seriously, ushers prevented anyone from going into the bleachers and catching homeruns. They didn’t sell beer. They gave away hot dogs for free, and cans of pop, but all they had was Diet Pepsi and they had nowhere to recycle the cans.
Speaking of groaning at bunting, the decorative bunting in the stadium was pathetic. It consisted of about 20 half-moons, each about 6 feet long. That’s all. For the entire stadium. When I saw it during the BP fiasco, I said “that can’t be the decorations for tomorrow. That looks like the remains of whatever survived the winter, whatever is still up from the last day of the season.” Nope. Came back the next day, that’s all there was, 20 pieces of bunting.
The bunting may a fitting metaphor for the team. Whether it’s Encarnacion or the decorations, the end result is a half-ashed effort and poor execution in just about everything they do.
I have to say that we are very spoiled by the Montreal Canadiens. Everything they do is first class. Problem with tickets not waiting at the will-call? They’ll hunt, and if they can’t find the problem, offer two seats in the Loge. (Happened to me.) Friend has a cast, and you have tickets for SRO, so it’s first-come first-served? They’ll let you in 2 minutes before they are allowed, so that you and your friend won’t be trampled by the Cup-starved fans. (Happened to me.) They have a between face-off band in the seats, rather than the loud and obnoxious music blaring. Imagine, prime seats intentionally not being sold, so the band can play for you. As for the Expos, they had the best looking ushers around.
What about for you guys? Do you have a good sports town where they care about the fan experience? Or are you just a number?
Pac-Bell/SBC/AT&T Park has to be the worst place for fans. I mean, the park is cute, and it has Wi-Fi and sushi, but the experience is anti-enjoyment. There seems to be a prohibition against cheering too loud. I had an usher come over an tell me not to stand up while Barry Bonds was batting...unless of course everybody was standing. On the subject of casts, I went to a game when I was on crutches and they wouldn’t let me in the handicapped entrance - I had to go up and down 35 rows. And the season ticket holders are really uptight.
Oakland Coliseum is an ok place to see a game - no problem getting seats in Row 1 even against the Red Sox. But the staff couldn’t care less about fan enjoyment...On the other hand, they aren’t going to hassle you like at Giants games.
Sharks games are generally good - except if you sit in the upper deck, where people always ask you not to lean forward. As in, sit back, don’t get into the game, buddy.
49ers games seem to involve a gang convention inside the stadium, with thousands of cops looking on over the tense stand-off.
I saw a lot of games at the old Winnipeg Arena. What an awesome place for a 7-year-old - you could sneak down and get seats by the glass even in the playoffs. Of course, you also had to deal with adult Winnipeggers, who would tell a kid to f- off or push him out of the way so they could get to a urinal first.
Anyways...I don’t think I’ve been to a park where anybody associated with the team or stadium has done anything more than the absolute minimum required. And usually they do less, and actively worsen the fan experience…